Privacy Policy

1. Introduction

WIN Formulation respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy applies to information collected through this website and through enquiry-related interactions with WIN Formulation. It should be read together with any specific notice or consent request shown when information is collected.

2. Information We Collect

Information you provide:

• Full name, company or brand name, phone or WhatsApp number, business email address, city and state
• Product name or category, preferred dosage form, approximate quantity and manufacturing requirement
• Formulation availability, packaging preference and other information voluntarily shared by you
• Documents, messages and records of enquiry-related communication and follow-ups

Information collected automatically:

• IP address, browser type, device type and operating system
• Referring source, pages visited, approximate visit time and general location derived from technical data
• Website interactions, enquiry conversions and cookie or similar technology identifiers

3. How We Collect Information

We may collect information when you:

• Submit an enquiry or quotation form
• Contact us through WhatsApp, phone or email
• Share a product requirement, reference or document
• Respond to enquiry-related communication
• Visit or interact with the website
• Reach the website through an advertisement or search result

We may also receive limited campaign, source or interaction information from analytics, advertising and communication platforms used by us.

4. How We Use Your Information

We may use information to:

• Receive, understand and respond to your enquiry
• Discuss product options, formulation feasibility, MOQ, packaging, pricing and expected timelines
• Prepare or share a quotation and conduct relevant follow-ups
• Maintain internal enquiry and business records
• Improve our website, services and communication process
• Measure website and advertising performance
• Prevent misuse, fraud or security incidents
• Comply with applicable legal or regulatory obligations and protect legal rights

5. Consent and Communication

When you submit an enquiry and provide your contact details, we may contact you through the communication methods relevant to that enquiry, including WhatsApp, SMS, email or phone, in accordance with the consent or request provided by you and applicable law.

Communication may relate to requirement clarification, product or formulation discussion, quotation, commercial details, requested follow-ups and manufacturing services relevant to your requirement.

You may withdraw consent for future consent-based communication at any time by replying with your request or emailing winformulations@gmail.com. Withdrawal will not affect processing already completed before withdrawal or information that may lawfully be retained.

Where promotional communication is offered separately, you may opt out of it without preventing us from responding to an active enquiry or completing actions you have requested.

6. Cookies, Analytics and Advertising Tools

Our website may use cookies, pixels, tags and similar technologies to operate correctly, remember preferences, understand website usage, measure enquiries and evaluate advertising performance.

Where enabled, these technologies may include essential website cookies, Google Analytics, Google Ads measurement tools, Meta Pixel or other Meta Business Tools, and WordPress, hosting or website-security tools.

These services may collect or receive information about your device, browser, website activity, referring source and interactions with advertisements. Google, Meta and other providers process information under their own terms and privacy policies.

Where consent is required under applicable law, non-essential analytics or advertising technologies will be used in accordance with the consent choices made available to you. You may also manage cookies through your browser or available website consent settings. Disabling cookies may affect certain features or measurement functions.

7. WhatsApp, Email and Other Communication Services

When you contact us through WhatsApp, email, phone or another third-party service, information may also be processed by that provider under its own terms and privacy policy.

If a website form prepares your entered details for WhatsApp, you will have an opportunity to review the message. The information is sent through WhatsApp only when you choose to send it.

Please use appropriate caution when sharing confidential or sensitive documents through third-party communication channels.

8. How We Share Information

We do not sell or rent your personal information. We may share information where reasonably necessary with:

• Authorised personnel handling your enquiry
• Relevant manufacturing, formulation, packaging or service partners when required to assess or fulfil your requirement
• Website hosting, analytics, advertising, security and communication service providers
• Legal, accounting or other professional advisers
• Government, regulatory or law-enforcement authorities where required by law
• Parties involved in protecting legal rights, preventing fraud or addressing security concerns

We aim to limit sharing to information reasonably necessary for the relevant purpose. Sharing an enquiry with a manufacturing or service partner does not itself confirm product availability or acceptance of an order.

9. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No website, electronic transmission or storage system can be guaranteed to be completely secure. Please avoid submitting confidential or sensitive material through the general enquiry form. If we become aware of a data-security incident, we will take steps required or considered appropriate under applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary to respond to and follow up on an enquiry, maintain relevant business and quotation records, manage a commercial discussion, comply with applicable obligations, resolve disputes, protect legal rights or prevent misuse.

When information is no longer required for these purposes, we may securely delete, anonymise or restrict its further use. Information used for optional promotional communication may be retained until you opt out or it is no longer needed for that purpose, subject to applicable law.

11. Your Rights and Choices

Subject to applicable law, you may contact us to:

• Ask for information about personal data held about you
• Request correction, completion or updating of inaccurate information
• Request erasure of information that is no longer required
• Withdraw consent for future consent-based communication
• Opt out of promotional communication
• Raise a grievance or concern about how your information is handled

Email your request to winformulations@gmail.com with your name, contact details and the nature of the request. We may ask for reasonable information to verify your identity. A request may be limited where retention or processing is authorised or required by applicable law.

12. Children's Privacy

This website and our manufacturing enquiry services are intended for businesses and adults capable of participating in commercial discussions. We do not knowingly seek personal information from children.

If you believe a child has submitted personal information through this website, please contact us so that we can review the matter and take appropriate action.

13. Third-Party Links

The website may contain links to third-party websites, platforms or services. WIN Formulation is not responsible for the privacy practices, content or security of services operated by third parties. Please review the relevant third party's privacy policy before providing information through its service.

14. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technology or applicable legal requirements. The revised version will be published on this page with an updated “Last Updated” date. Where appropriate, material changes may also be communicated through a notice on the website.